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Product Support Engineer

Location:  Winston Salem, NC, US
Requisition ID:  393151

B/E Aerospace, a wholly owned subsidiary of Rockwell Collins Inc., is a leading manufacturer of aircraft interior products and solutions.


B/E Aerospace is the world’s leading manufacturer of aircraft cabin interior products. B/E Aerospace designs, develops, and manufactures a broad range of products for both commercial aircraft and business jets.  For more information, visit the B/E Aerospace website at


B/E Aerospace's Oak Plaza operations are comprised of the core enabling functions, including: Engineering, Research & Development, Program Management, Product Support, Strategic Supply Chain, Sales & Marketing, Quality, Finance and Human Resources. Together these functional teams collaborate to help engineer the most innovative and highest quality main cabin economy and premium aircraft seating for various customers around the globe.


As a leader in the aerospace industry, we are growing rapidly and have a number of exciting positions available right now, including a Product Support Engineer in our Seating Products business located in Winston-Salem, NC.



Reporting to the Manager of Product Support, the Product Support Engineer provides customers with product and technical support for seating products from entry into service through the warranty period and beyond.  As a member of the Product Support team, the Product Support Engineer will perform standard engineering assignments, usually representing a significant portion of a larger project.  Product Support Engineers also strive to improve new product development and limit warranty spending by getting involved early in the product life cycle and passing on lessons learned to Engineering and other departments.



  • Perform engineering functions such as research, design, testing and create/release Change Notices and Service Documents.
  • Execute warranty administration duties such as parts ordering/tracking, labor claims and shipping/receiving.
  • Identify problems conducting root cause analysis to determine corrective action and validation.
  • Interface with customers on technical solutions of in-service issues and field implementation plans.
  • Forecast and track costs, as well as, develop and execute cost mitigation plans.
  • Implement solutions into future production shipments.
  • Use statistical software to analyze field data to track and understand warranty risks and trends.
  • Attend customer meetings.
  • Interface with design engineering, program management, and production on issue resolution and future problem avoidance (lessons learned).
  • Performs other related duties as required.



  • Bachelor's degree (BS) in mechanical engineering from a four-year college or university; and a minimum of five years related experience and/or training; or equivalent combination of education and experience.
  • Must have a firm understanding CAD and parametric solid modeling.
  • Must have excellent written and verbal communication skills.
  • Must have solid knowledge of engineering principles.
  • Proficient using MS Office suit (Excel, Word, Powerpoint)
  • Must be customer-focused with ability to interface and work effectively with commercial airline customers and commercial aircraft OEM's.



  • Experience using NX and Teamcenter
  • A solid knowledge of engineering and certification requirements as it pertains to seating; familiarity with FAA requirements preferred.


 EOE/Minorities/Females/Veterans/Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Winston-Salem

Job Segment: R&D Engineer, Engineer, CAD, Drafting, Program Manager, Engineering, Management