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Engineering Components - Customer Service Assistant

Location:  Winston Salem, NC, US
Requisition ID:  406751

B/E Aerospace

 

B/E Aerospace, a wholly owned subsidiary of Rockwell Collins Inc.,  is a leading manufacturer of aircraft interior products and solutions.

 

B/E Aerospace is the world’s leading manufacturer of aircraft cabin interior products. B/E Aerospace designs, develops, and manufactures a broad range of products for both commercial aircraft and business jets.  For more information, visit the B/E Aerospace website at www.beaerospace.com

 

B/E Aerospace's Fairchild production facility is our Engineered Components business, which is a new business entity whose primary charter is the design, development, certification, and production of a proprietary seat actuation system for exclusive use on B/E seating products.

 

As a leader in the aerospace industry, we are growing rapidly and have a number of exciting positions available right now, including a Customer Service Assistant (TEMP) in our Engineered Components business located in Winston-Salem, NC.

 

JOB SUMMARY

 

Ensures delivery of excellent customer service through communication and coordination both internally and externally to customer.  Acts as main point of contact for complex inquiries regarding sales orders, pricing, deliveries, returns and complaints.  Builds and maintains positive business relationships with key customers by providing prompt and accurate service.

 

JOB RESPONSIBILITIES

 

  • Services as liaison between internal sales, supply chain logistics, production and external customer communication with customer concerning all activities in these areas integral to the delivery of customer service.
  • Specializes in complex situations in regards to customer activity.
  • Provides specialized service to key customers.
  • Processes orders and/or responds to inquiries received by phone, fax, e-mail, and electronically through web based systems.
  • Provides pricing, availability and schedule information with established guidelines.
  • Coordinates and maintains customer matrix through web based systems.
  • Tracks order activity and alerts appropriate staff of potential delivery problems.
  • Performs other related duties as required.
  • Acts independently to determine methods and procedures on new assignments.

 

MINIMUM REQUIREMENTS:

 

  • High school diploma or general education degree (GED); and a minimum of five years related experience and/or training.

 

PREFERRED QUALIFICATIONS:

 

  • Experience in a highly regulated industry, especially aerospace.
  • Strong business acumen and knowledge of labor market conditions.
  • Experience working in large organizations with a geographically dispersed workforce.
  • Well organized with solid judgment; able to multitask and adjust to changing priorities.
  • Desire to identify continuous improvement opportunities and lead projects to make improvements to processes, procedures, etc.
  • Strong communication and interpersonal skills; ability to interact with internal and external stakeholders including Senior Leadership.
  • Demonstrated ability to build credibility with, interact with, and influence suppliers, customers, and key stakeholders; Ability to build strong relationships.

 

 

 EOE/Minorities/Females/Veterans/Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Nearest Major Market: Winston-Salem

Job Segment: Engineer, Logistics, Aerospace Engineering, Aerospace, Supply, Engineering, Operations, Aviation