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Customer Account Administration Supervisor

Location: 

Anaheim, CA, US

Requisition ID:  447855

B/E Aerospace, a wholly owned subsidiary of Rockwell Collins Inc., is a leading manufacturer of aircraft interior products and solutions.

 

B/E Aerospace - Anaheim manufactures nearly all galley air chillers and refrigeration insert equipment currently used by airline operators throughout the world. With over 30 years of experience, B/E Anaheim has designed and certified the broadest range of refrigeration and chiller products to suit multiple commercial and military aircraft platforms. As a reflection of our strict quality standards and adept product support program, products manufactured by B/E Anaheim achieve the market’s highest reliability levels and customer satisfaction ratings. The strength lies in the strong teamwork seen throughout all levels of the facility. We are the industry leader in new product development in fields such as advanced compressor design, thermoelectric devices application and other complimentary galley products in coordination with other B/E Aerospace facilities.

 

As a leader in the aerospace industry, we are growing rapidly and have a number of exciting positions available right now, including a Customer Account Administration Supervisor in our Refrigeration Products business located in Anaheim, CA.

 

JOB SUMMARY

Reporting to the Director of Marketing & Product Support, the successful candidate will supervise the administration of activities concerned with contracts for purchase or sale of equipment, materials, products or services. This seasoned-level position is also involved in developing specifications and requires analysis to balance the value of competing bids; guided by established policy with minimum supervision. 

 

JOB RESPONSIBILITIES:

Provide technical leadership and supervision to lower level Customer Account Administration employees.

 

Administers and coordinates assigned activities involving the acceptance, monitoring and performance of complex contracts and subcontracts between company and customers/vendors, including participation in pre-contract discussions, contract negotiations and complex contract changes.

 

Reviews and analyzes contract documents to determine contractual obligations.

 

Monitors company performance for conformance to original proposal and maintains continual reviews to ensure that all terms and conditions are met.

 

Provides necessary guidelines to a variety of line and staff levels regarding contract requirements.

 

Administers preparation and dissemination of information through the company regarding contract progress, status, compliance, modification, deviation, negotiation and termination.

 

Reviews and interprets governmental regulations and other procurement requirements.

 

Makes or participates in special studies, investigations or analyses and issues reports as required.

 

Performs other related duties as required.

 

MINIMUM REQUIREMENTS:

  • A Bachelor's degree in Business Administration from a four-year college or university with five to eight years’ experience in a customer administration function; or equivalent combination of education and experience.
  • Ability to manage own account base, as well as supervising others.
  • Ability to prepare and calculate P&L summary for proposal negotiation.
  • Ability to work effectively under pressure to meet deadlines
  • Ability to analyze and calculate price escalation
  • Proficient with  Microsoft Suite of Products

 

PREFERRED QUALIFICATIONS:

  • Previous Aerospace experience
  • Strong command of english language - written and verbal
  • Knowledge of JDE (helpful, but will train)
  • Ability to communicate effectively and confidently with all levels of personnel/management in various departments, as well as with customers.
  • Ability to work effectively under pressure to meet deadlines
  • Ability to analyze and calculate price escalation
  • Ability to scan documents, re-names them, and files electronically
  • Ability to multi-task
  • Able to provide direction to team members with customer issues
  • Able to make clear and concise customer presentations

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed descriptions of all the work requirements that may be performed in the job.

 EOE/Minorities/Females/Veterans/Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Nearest Major Market: Orange County
Nearest Secondary Market: Anaheim

Job Segment: Manager, Product Development, Program Manager, Business Development, Aerospace, Management, Research, Sales, Aviation