B/E Aerospace, Inc. Customer Service Assistant in Lenexa, Kansas

B/E Aerospace is the world’s leading manufacturer of aircraft cabin interior products. B/E Aerospace designs, develops, and manufactures a broad range of products for both commercial aircraft and business jets. For more information, visit the B/E Aerospace website at www.beaerospace.com

Our Lenexa facility specializes the production of Oxygen Life Support Systems and Galley Inserts Beverage Maker Products. Our Oxygen and Beverage Maker small parts assembly manufacturing, focuses on safety and quality products production into the field for aircraft crew and passengers.

As a leader in the aerospace industry, we are growing rapidly and have a number of exciting positions available right now, including a Customer Service Assistant in our Beverage Maker Products business located in Lenexa, Kansas.

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  • SUMMARY*

Reporting to the Repair Station Manager the Customer Service Assistant Interfaces with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

  • JOB RESPONSIBILITIES*

Essential duties and responsibilities include the following. Other duties may be assigned.

Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.

May schedule field service repair calls.

Handles requests for additional company materials.

Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems.

Provides guidance to lower-level personnel.

  • MINIMUM REQUIREMENTS*

High school diploma or general education degree (GED); and at least four years related experience and/or training; or equivalent combination of education and experience.

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  • QUALIFICATIONS*

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, associates, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • PHYSICAL DEMANDS*

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle, or feel; talk or hear; and occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • EOE/Minorities/Females/Veterans/Disabled*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.