B/E Aerospace, Inc. Customer Service Representative in Everett, Washington

B/E Aerospace, a wholly owned subsidiary of Rockwell Collins Inc., is a leading manufacturer of aircraft interior products and solutions.

As a leader in the aerospace industry, we are growing rapidly and have a number of exciting positions available right now, including a Customer Service Representative in our Oxygen & PSU Systems business located in Everett, WA.

  • SUMMARY*

Reporting to the Customer Service Manager, a senior Customer Service Representative processes the most complex customer orders, inquiries and/or complaints covering items or products ordered. Proactively maintains an ongoing relationship with key customers and sales staff.

  • JOB RESPONSIBILITIES*

  • Manages assigned accounts and related customer service responsibilities, including order management and customer relations.

  • Provides pricing, product availability, and schedule information within established guidelines.

  • Handles order schedule change requests including expedites, push-outs and cancellations.

  • Submits credit re-issue request within established guidelines.

  • Researches and obtains resolution of a variety of customer complaints and issues.

  • Tracks order activity, and alerts appropriate staff of any potential delivery problems.

  • Provides guidance and assistance to new or less experienced staff.

  • Serves as liaison between customer service, planning, supply chain, engineering, program management, manufacturing staffs, and customer

  • Maintains performance metrics per guidelines.

  • Demonstrates a high level of product and process knowledge, and may handle multiple product markets.

  • Performs other related duties as required

  • MINIMUM REQUIREMENTS*

Bachelor's degree (BA/BS) from four-year college or university; and five-to-eight years related experience and/or training; or equivalent combination of education and experience.

  • PREFERRED QUALIFICATIONS*

  • Strong Excel and data analysis skills; be able to sort and filter data and use functions such as V-lookup and pivot table.

  • Previous experience working with MRP/ERP system

  • Experience with Exostar, a plus

  • Ability to communicate professionally with all levels of the organization

  • Attention to detail

  • Ability to handle responsibilities under pressure

  • Excellent problem solving skills and experiences

  • Logical thinking, with decision making skills

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.